Last Updated: July 1, 2026
Thank you for using NirvanaJyot Astrology. We strive to provide high-quality astrology services and a seamless user experience. Please read our Refund and Cancellation Policy carefully before purchasing any paid services.
By purchasing any paid service through the NirvanaJyot Astrology app or website, you agree to this Refund and Cancellation Policy.
Due to the personalized and digital nature of astrology consultations and reports, refunds are limited and are provided only under the circumstances described below.
A refund may be considered if:
A payment is deducted but the service is not delivered.
A technical issue on our platform prevents the completion of a purchased service.
Duplicate payment is made for the same service.
The transaction fails but the payment is successfully debited from your account.
Approved refunds will be processed to the original payment method whenever possible.
The following services are generally non-refundable once delivered or initiated:
Chat consultations with astrologers.
Voice call consultations.
Generated Kundli or horoscope reports.
Personalized astrology reports.
Numerology reports.
Tarot reading sessions.
Vastu consultations.
Astrology remedies or recommendations.
Any completed digital service or downloadable content.
Users may cancel a consultation before it begins, subject to the applicable cancellation rules displayed in the app.
Once a consultation has started, it cannot be cancelled, and no refund will be issued.
If an astrologer is unavailable or unable to provide the consultation, the amount may be refunded or credited to your wallet, as applicable.
If your account includes an in-app wallet:
Wallet recharges are generally non-refundable unless required by applicable law.
Promotional credits, bonuses, or reward amounts cannot be withdrawn as cash.
Wallet balances may only be used for eligible services within the platform.
If a payment fails but your bank account is debited:
Please allow the time specified by your bank or payment provider for automatic reversal.
If the amount is not reversed within the expected timeframe, contact our support team with your transaction details.
Once a refund request is approved, refunds are generally processed within 7–10 business days. The actual credit timeline may vary depending on your bank or payment provider.
To request a refund, please contact our support team and include:
Your registered mobile number or email address.
Transaction ID or payment reference number.
Date and time of payment.
A brief description of the issue.
Our support team will review your request and respond as soon as reasonably possible.
We may update this Refund and Cancellation Policy from time to time. Any changes will be published within the app or on our website. Continued use of our Services after such updates constitutes acceptance of the revised policy.
If you have any questions regarding this Refund and Cancellation Policy, please contact us:
Email: support@nirvanajyot.com
Thank you for choosing NirvanaJyot Astrology.
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